Focuses on a process and skills to navigate thru the call, how to diagnose customer issues, how to handle customer requests, and handle challenging calls. John is a licensed facilitator for IMPACT LEARNING SYSTEMS INTERNATIONAL.
What is This About?
Designed for anyone who services internal or external customers, this program teaches the skills needed to consistently deliver exceptional customer service. There are seven modules, beginning with your "Attitude Becomes You"- showing customers you care. Subsequent modules focus on using language to serve the customer, stages of the call, diagnosing customer issues, responding to customer requests, challenging calls and closing the call.
How Will This Workshop Be Conducted?
Participants share, learn, discuss, and then practice customer service principles and skills. The one-day seminar has numerous activities and exercises and is a workshop and not a talk-shop. We use the "concept-example-
Who Should Attend?
Any associate who has external or internal customers
What is the Cost and Where Will It Be Held?
The seminar will be delivered at location of customer choosing. The cost is facilitator time and materials.
What Results Can I Expect?
• Skills that can be immediately applied in one's personal and business life.
• Increased customer satisfaction and loyalty.
• A process and behaviors that can be replicated and coached
• A mindset and common language to use throughout your organization
• Strengthened customer relationships